Installation

What do I need to get TiVo®?

You need the following:

1. TV (Standard or high definition)
2. Broadband connection, preferably with Telecom to get the most from the TiVo service. Ideally with a wireless modem (including your wireless password)
   It is possible to use a standard PC modem with multiple ports, and connect to your TiVo media device with an Ethernet cable, however these will need to be in close proximity to each other.
3. TV antenna connection (rooftop UHF aerial)
4. You will need also to be in the Freeview|HD® coverage area (to check please click here)
5. You will also need to activate the TiVo service, which is free of charge and subject to terms and conditions.

Do I have to have an internet connection?

Yes. The TiVo media device receives the On-Screen TV Guide information and software updates from the internet. This does not consume more than 25–30MB of data a month. If you are with our unmetered ISP partner, this will not count towards your monthly download allowance. Without an internet connection the TiVo cannot function properly – we do not advise you purchase a TiVo without a broadband internet connection.

I have the internet - but it's dial-up not broadband - is that okay?

No. you need to convert your internet connection to broadband for use with the TiVo media device.

I already have pay TV, can I use a TiVo media device on the same TV?

Absolutely. Just connect it to a different input on your TV and use your source button to switch between your pay TV service and your TiVo media device – just like you would with your DVD player. You cannot, however, connect your pay TV service to your TiVo. The TiVo media device works only with Freeview|HD® digital TV channels, and other content you wish to view may be downloaded over the internet.

Will I have to do anything special to get HD channels?

An HDMI cable (sold separately) and an HD Ready TV are required to enjoy High Definition programmes which are available on TV ONE, TV2, and TV3 on Freeview|HD®.

Do I need to pay someone to install my TiVo media device? I am not very good at connecting things!

The TiVo media device is designed to be self-installed! You should not require an installation specialist to set it up. The instructions in the box describe how to do it in simple steps:

1. Connect the aerial
2. Plug in the wireless adaptor (to your wireless home network) or Ethernet cable (if you are wired)
3. Connect the TiVo to the TV
4. Have your network password ready
5. Power up and let TiVo tell you what to do next on your TV’s screen.
6. You will also need to activate the TiVo service, which is free of charge and subject to terms and conditions, at www.mytivo.co.nz/activate.

However, if you need an installer we recommend you click here