Frequently Asked Questions

Telecom

Does a TiVo® media device owner have to have Telecom Broadband?

To receive all the benefits a TiVo media device has to offer, you will need to be a Telecom Broadband customer. If you are a Telecom Broadband customer, you not only get the TiVo service (including the free 14-Day On Screen Guide and award winning digital video recording (DVR) features of the TiVo media device) you ALSO get access to Broadband Services including CASPA™ On-Demand, broadband games and broadband applications, AND the ability to download all content to your TiVo media device with no impact on your monthly broadband data allowance.

What if I am not a Telecom customer? What do I get?

A non-Telecom Broadband customer can buy a TiVo media device and enjoy all features of the TiVo media device except the broadband content and services.

You will get the TiVo service, which includes the 14-Day On-Screen TV Guide (Electronic Programme Guide), the ability to view the Freeview|HD® channels and core DVR features of the TiVo media device.

If you are with another internet provider your basic TiVo download activity (including the nightly update to the On-Screen TV Guide) should generally use up no more than 25–30MB of your monthly data allowance.

Will using TiVo impact on my monthly broadband data allowance?

No, if you are a Telecom Broadband customer, content downloaded over broadband to your TiVo media device will not count towards your monthly data allowance.