Frequently Asked Questions

The TiVo media device

Where can I buy a TiVo® media device and when is it available in New Zealand?

TiVo has arrived! It is ON SALE NOW from most Telecom retail stores, Leading Edge and Orb stores, by calling 0800 MY TIVO or visiting telecom.co.nz/mytivo.

I hate buying things that go out of date - especially technology!

The good news is that your TiVo media device is connected to the internet so your broadband service automatically downloads the latest software updates. This ensures that your TiVo media device gets all the latest information, including new services and content offerings.

Who owns the TiVo after I purchase it?

You do. The TiVo device is not a subscription service. If you move house – you take it with you. If you wish to sell it to a friend – you can do this once you have paid for it in full.

Can I use a TiVo media device from Australia/USA?

No, the TiVo media device has been specifically adapted for the New Zealand market.

By December 2010, all of the current Australian TiVo devices will receive a software update that allows them to work in both countries. American TiVo media devices, however, will not be compatible in either the New Zealand or Australian markets.